Refund Policy

Effective September 30, 2026

Every service I offer is custom work that I complete personally for each client. This policy explains when a refund is available.

Before I receive your intake

If you change your mind after purchasing, you may request a full refund at any time before I receive your completed intake. Email ashley@pivotpossibility.com with your name and the service you purchased.

After I receive your intake

Once I receive your completed intake, I begin working on your materials, and your purchase is no longer eligible for a refund.

Revisions

Where a service includes a revision, I want you to be confident in your materials. If something does not feel right, please use your included revision. Revision requests must be made within 14 days of delivery.

If I cannot complete your service

In the unlikely event that I am unable to complete your service, I will refund the amount you paid for the undelivered work.

Pay-over-time purchases

If you paid using a pay-over-time option at checkout, any approved refund is issued through that provider, and their terms apply to your payment plan.

How refunds are issued

Approved refunds are returned to your original payment method. Processing times depend on your bank or card issuer.

Questions

If you have questions before purchasing, I am happy to help you choose the right service. Reach me through the Contact page or at ashley@pivotpossibility.com.